Refund policy

Return & Refund Policy – Tiaraglam.com

At Tiaraglam, customer satisfaction is important to us. We take great care in packaging and quality-checking every product before dispatch. Please read our return and refund policy carefully before placing an order.

🔁 Returns Policy

Due to the nature of fashion jewellery and accessories, returns are not accepted once the product is delivered.
We request customers to review product details, images, and descriptions carefully before placing an order.

❌ Damaged or Wrong Product Received

We will gladly assist you only if:

You receive a damaged product, or
You receive a wrong product different from what was ordered

Conditions:

You must inform us within 24 hours of delivery
An unboxing video is mandatory (continuous video without cuts from opening the package)
The product must be unused and in original packaging

Without an unboxing video, we will not be able to process any return or replacement request.

🔄 Replacement Policy

Approved cases of damaged or wrong products will be eligible for replacement only
Replacements will be shipped after verification within 2–3 working days
Replacement delivery timelines will be similar to regular orders

💸 Refund Policy

Refunds are issued only if replacement is not possible
Approved refunds will be processed to the original payment method
Refunds may take 5–7 working days to reflect, depending on your bank or payment provider

🚫 Non-Returnable & Non-Refundable Items

The following are not eligible for return or refund:

Products damaged due to misuse or mishandling
Size, colour, or design variations (minor variations are natural in fashion jewellery)
Orders placed with incorrect address or customer unavailability
Change of mind after delivery